We want you to love your Verve Perfume purchase! But we understand that sometimes things don’t go as planned. Here’s our promise to you:
1. Returns
If you’re not happy with your purchase for any reason, you can return it within 30 days of receiving your order. Just make sure the product is unused, in its original packaging, and in the same condition you received it.
2. Refunds
Once your return is received and inspected, we’ll send you an email to notify you that we’ve received your returned item. We’ll also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or card issuer’s policies.
3. Exchanges
If you received a defective or damaged item, we’re happy to exchange it for the same product. Just let us know within 30 days of receiving your order.
4. How to Initiate a Return
To initiate a return, please contact our customer service team at contact@verveperfume.com/+92-3700-3800-20. We’ll guide you through the return process and provide you with all the necessary instructions.
5. Shipping Costs
Unfortunately, we can’t refund shipping costs for returned items (If Applicable) unless the return is due to our error (e.g., you received the wrong item or a defective product).
6. Non-Returnable Items
Some items are non-returnable, including gift cards or opened/used products.
7. Final Sale Items
Items marked as “final sale” cannot be returned or exchanged.
8. For Any Type of Query?
If you have any questions about our Refund and Returns Policy, feel free to reach out to us. We’re here to help!
perfumeverve@gmail.com
+92-3700-3800-20
Remember, our aim is to make your experience with Verve Perfume as delightful as possible. If you have any concerns or need assistance, don’t hesitate to contact us. Your satisfaction is our priority!